Moonvalley (moonvalley.ai) is the Midjourney for video. We are building the world’s most capable foundational models, allowing anyone to generate beautiful, cinematic and high-definition video in minutes.

We’re a small team of young & hungry researchers, and have raised over $30m from world class investors including Khosla Ventures & YCombinator. We released our first model two months ago, quickly becoming the fastest growing AI product on Discord since Midjourney with over 100,000 users in 6 weeks.

We believe generative video is the final frontier of generative AI.

Moonvalley is developing cutting-edge generative AI models designed to power Superbowl-worthy commercials and award-winning cinematic experiences. Our inaugural, cutting-edge HD model, Marey, is built on exclusively licensed and owned data for professional use in Hollywood and enterprise applications.

Our team is an unprecedented convergence of talent across industries. Our elite AI scientists from DeepMind, OpenAI, and Meta, have decades of collective experience in machine learning and computational creativity. We have also established the first AI-enabled movie studio in Hollywood, filled with accomplished filmmakers and visionary creative talent. We work with the top producers, actors, and filmmakers in Hollywood as well as creative-driven global brands. So far we’ve raised over $70M from world-class investors including General Catalyst, Bessemer, Khosla Ventures & YCombinator – and we’re just getting started.

Role summary:

Working within a global Customer Operations team, you will support our customers in successfully using our product (Maker.AI). In this role, you will provide excellent customer service to self-serve and enterprise customers and ensure the on-time delivery of large-scale projects to enterprise customers. This cross-functional role will work with members of our operations, engineering, and product teams.

This is a full time role based in Toronto, including weekends. We anticipate one day per week in-person and regular team offsites.

What you’ll do:

• Provide high-quality customer service through email and chat
• Utilise critical thinking skills to diagnose and solve potentially complex problems
• Provide project management for our enterprise clients
• Identify opportunities to improve and scale customer operations
• Help us build a world class team of support professionals

What we’re looking for:

• 3+ years of professional experience
• Excellent written communication skills
• Experience collaborating closely with support, product, and engineering teams
• Investigative and critical thinking skills
• Desire for ownership and growth
• Comfortable with an all hands on deck approach
• Agile and adaptable to shifting priorities
• Data analysis skills
• Experience with Intercom

Nice to haves:

• SQL knowledge
• Early startup experience

In our team, we approach our work with the dedication similar to Olympic athletes. Anticipate occasional late nights and weekends dedicated to our mission. We understand this level of commitment may not suit everyone, and we openly communicate this expectation.

If you’re motivated by deeply technical problems, a seemingly never-ending uphill battle and the opportunity to build (and own) a generational technology company, we can give you what you’re looking for.

All business roles at Moonvalley are hybrid positions by default, with some fully remote depending on the job scope. We meet a few times every year, usually in London, UK or North America (LA, Toronto) as a company.

If you’re excited about the opportunity to work on cutting-edge AI technology and help shape the future of media and entertainment, we encourage you to apply. We look forward to hearing from you!