About the job

We are looking to hire for an Operational Care Specialist for our LCL Operations team at Kuehne+Nagel located in Mississauga, ON.

Your Role

As the Operational Care Specialist for the Sea Logistics Imports division you will be responsible to manage all day-to-day activities for the transportation of goods, including Pharmaceutical products and dangerous goods, from the port of destination to final consignee. You will be responsible to communicate with Seafreight carriers, co-loaders, truckers, customs brokers and other vendors as well as Customer Care teams across Canada. You will also be responsible to provide solutions in case of any discrepancies, holds or delays in the movement of goods. You will communicate with the Customer Care locations and ensure neutrality and high quality across all Canadian branches.

Your Responsibilities

Responsible to ensure the smooth flow of the movement of shipments, resolving any discrepancies in the movement

Arrange for transport/ shipping documentation and oversee the scheduling and dispatching of goods and monitoring movement of goods

Arrange delivery to final destination or handover to 3rd parties

Communicate and coordinate with Seafreight carriers, co-loaders, truckers, customs brokers and other service providers

Arrange rush cheque payments and collect COD payments

Data entry and ensuring data quality

Work closely with the Customer Care Locations and notify in case of holds, delays and deviations

Resolve problems and provide ongoing support

Monitor holds or discrepancies in the movement of goods

Proactive response to service issues

Arrange for insurance coverage for cargo

Gathering of claim documents and facts if claims is involved

Follow policies, procedures and standards to ensure compliance with all regulations pertaining to Pharmaceutical and Dangerous Goods products.

Ensure 100% compliance on Code of Conduct

Your Skills And Experiences

Other duties may be assigned by the Company

Administrative / Data Entry Experience Required

2 years’ experience in the Freight forwarding, logistics, transportation industry experience is preferred

Advanced computer skills, including full proficiency with Microsoft Office Suite required

Operational and market expertise of sea freight product / environment as well as incoterms and payment terms

Certified in CIFFA, CITT or equivalent is preferred

Diploma in International Business, Finance, Transportation, Logistics is preferred

Very good communications and interpersonal skills – Very strong organizational and time management skills – Problem resolution – Proven ability to work well both independently and as part of a team required

Network and relationship building with internal and external customers

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. CA1885271

Apply: Careers at Kuehne+Nagel | Kuehne+Nagel job opportunities (kuehne-nagel.com)

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