Required Qualifications and Experience:

Donor Servicing & Benefit Fulfillment

• Answer dedicated member phone line and email; accept membership and general donations; process ticket exchanges, subscription and single ticket purchases; provide excellent customer service and stewardship for Vox, Friends, President’s Council and Golden Circle members
• Work alongside the Annual Programs team to fulfill membership benefits (such as booking donor event tickets and reserved parking)
• Attend events and performances as necessary
• Track and maintain Annual Programs member recognition and program listings in the COC’s CRM (Tessitura)
• Support engagement programming for annual programs members along with the Annual Programs team and the Senior Manager, Donor Relations & Stewardship
• Coordinate Vox membership programming which includes membership tracking, managing communications, benefits and facilitating engagement opportunities hosted at the COC and with external partners.
• Maintain event and performance attendance records
• Facilitate administration of on-site donor benefits, such as ticket pickups, reserved seating

Communications 

• Coordinate the annual Vox, Friends, President’s Council and Golden Circle renewal and fulfillment letter process in collaboration with the Senior Manager, Annual Programs
• Passionately communicate membership value and benefits to current and prospective members via email communications, online, and through donor phone line inquiries
• Provide support for donor prospecting campaigns
• Manage administrative communications, such as gift follow-up and credit card processing error communications for members

Administration

• Coordinate donation coding and work with the Development Officer, Advancement Operations to ensure timely processing and tax receipting and fulfillment for all Annual Programs donations
• Review individual donor membership records to ensure accuracy in the COC’s CRM database (Tessitura)
• Provide general administrative support to the Annual Programs and Events & Engagement teams
• Manage third-party donations, ensuring the timely and accurate coding and fulfillment of gifts made to the Canadian Opera Company from public third-party foundations, such as Benevity Causes, CanadaHelps, United Way, Link Charity etc.
• Assist in coordinating the repledging process for monthly giving members
• Work closely with the Development Officer, Pipeline & Prospect Management and Development Officer, Annual Programs & Special Events to track donor information and ensure ongoing database record hygiene, integrity and accuracy

Preferred Qualifications and Experience:

Requirements

• Bachelor’s Degree (preferred) and previous experience in customer service, development, and fundraising an asset
• The ability to work in a fast-paced environment, where attention to detail and organizational skills are paramount
• Excellent customer service skills and attitude
• Ability to interact with donors, volunteers, staff, and the general public in an efficient yet tactful manner
• Ability to handle multiple tasks, projects, and priorities effectively and professionally
• Creative thinker, with an ability to problem solve with diplomacy and tact
• Proficiency in Office Suite including word processing for mail merges, spreadsheets and database/information management
• Experience with the Tessitura database or another CRM an asset
• Consideration given to previous experience in arts or not-for-profit work environments, and an appreciation of opera as a cultural art form
• Independent self-starter with high initiative
• Able to respect and maintain a high degree of confidentiality
• Able to work evenings and weekends throughout the year, as required