Quality Analyst
Position available Immediately – Start date may be negotiated 

This role is permanent full-time in Guelph, ON 

To apply for this role please go to the following link:  https://bit.ly/3k0lrjY


Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

Position Summary
As a Quality Analyst, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing
• Develop insightful analytics and business intelligence through various reporting tools: Excel, Showcase Query, Cognos, Caseworks, Odyssey, RL6 Incident Reporting
• Use a variety of programming languages: primarily Microsoft Report Builder, Power BI, and SQL Standard
• Create and analyze existing reports, and assist with updating, correcting and validating reports
• Design and implement reports or queries to respond to recurring needs and quality improvement initiatives
• Collaborate with the Business Intelligence team to produce documentation for data sources, data models, source to target mapping and KPI definitions
• Create real-time reports for unit/departmental huddle boards
• Act as Complaints Officer by monitoring the complaints process through administration to ensure process complaint files are closed
• Coordinate data collection from patient feedback
• Support volunteer related activities in support of patient feedback and other quality initiatives, including volunteer overflow
• Develop surveys for paper and digital feedback initiatives utilizing current applications such as Voxco, SurveyMonkey, Qualtrics
• Support additional data collection activities for Quality Improvement initiatives
• Collate information developed through Lean-Six Sigma initiatives such as Stop Light Report Aggregation, Time Series, Ticket Analysis, 5S Audit, Process Mapping Support

What we’re looking for
• Bachelor’s degree in Information Technology, Business Administration or related discipline
• 1-2 years’ experience in Information Technology, Business Administration, and/or Quality
• Skilled with Microsoft SQL Server, writing queries, stored procedures and views
• Experience creating, editing and managing Microsoft SSRS reports in Report Builder, and Microsoft Power BI data visualizations
• Knowledge of relational database and multi-dimensional design concepts
• Proven ability to manage multiple demands under time pressures while maintaining strong organizational and time management abilities
• Must have or develop an understanding of the utility of current mental health information assessment instruments and systems (i.e. RAI-MH, OQ-45), including applications for using the information in evaluation and decision support activities as well as clinical applications

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why work with us 

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference! 

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. 

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives. 


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