GROUP/PROJECT INFO:
Fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon. Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues, referring non-routine issues to more senior team members and/or manager.

ADDITIONAL ROLE INFORMATION:
• There may be a requirement to periodically work extra hours as dictated by the business.*
• Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.*
• The job also involves talking to the Customers on the phones.*

RESPONSIBILITIES INCLUDE (but are not limited to):
• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
• Record and verify data for fulfillment and/or further handling.
• Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
• Resolve escalated work or issues from more junior staff, as appropriate.
• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.
• Provide on-the-job assistance and training to others, as requested.

TOP SKILLS / EXPERIENCE:
• Related working experience but may also consider fresh graduates
• Fluent in English and Excellent communication skills
• Strong problem solving capabilities
• Fast learner; strong attention to detail
• Being able to work in a fast-paced environment
• Good computer skills – Microsoft Office (Outlook, Excel, Word)
• Excellent telephone etiquette
• Strong customer service skills

NICE TO HAVE SKILLS/EXPERIENCE:
• Previous experience in the financial/banking industry
• Call center experience
• Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)

SOFT SKILLS:
•Good investigation skills
• Good prioritization skills
• Good organizational skills
• Good customer service skills
• Team player
• Shows initiative
• Enthusiastic, motivated individual

EDUCATION/CERTIFICATIONS:
• University/College degree

INTERVIEW DETAILS:
Via Teams

 

 

Provides support and delivers specific operational processes to ensure timely and accurate settlement of Security, Derivative, Foreign Exchange and Money Market transactions executed globally, and confirms the activity is accurately recorded in the bank’s book of records. Specific operational processes include pre and post settlement support related to account opening, confirmation, cash management, margin, and collateralization. Also provides support for specialized operations – Asset Servicing (corporate actions/entitlements), Correspondent Banking Services, and the Wire Payment Operations hub for the bank. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports.

  • Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • May function as a problem-solving resource for more junior staff.
  • Organizes work information to ensure accuracy and completeness.
  • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
  • Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. Checks and reconciles information and documentation to ensure accuracy and completeness.
  • Analyzes data and information to provide insights and recommendations.
  • Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.
  • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
  • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
  • Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
  • Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
  • Supports the development of tools and delivery of training focused on delivering business results.
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
  • Analyzes issues and determines next steps.
  • Broader work or accountabilities may be assigned as needed.Qualifications:
  • Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
  • Knowledge and experience using relevant systems and technology – Good.
  • Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
  • Knowledge of the risk and regulatory requirements of the business – Good.
  • Prioritization skills – Good.
  • Customer service skills – Good.
  • PC skills (MS Word, Excel, PowerPoint) – Good.
  • Specialized knowledge.
  • Verbal & written communication skills – Good.
  • Organization skills – Good.
  • Collaboration & team skills – Good.
  • Analytical and problem solving skills – Good.

 

We’re here to help

 

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

 

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

 

To find out more visit us at https://jobs.bmo.com/ca/en.

Apply: Sr Associate, IC CM Pymnt Sec Ops (myworkdayjobs.com)

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Overview

Sign in

Sign Up

Forgotten Password

Cart

Cart

Share