Office Administrator
Permanent – 35 Hours/week (Full-Time)

Catholic Family Services of Peel-Dufferin (CFSPD) is a dynamic, growing family service agency
serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment
for its employees and excellent services to its clients.
Are you looking to join a dynamic team making a difference in the community? We want to hear from
you!

Why work with us?
At CFSPD, we believe in the value of community, compassion, and integrity. Join our dedicated team
and contribute to meaningful initiatives that support families and individuals in need. We offer a
comprehensive benefits package (pension plan, extended health, dental & insurance benefits),
professional development opportunities, and generous leave provisions. Our organization also
provides work life balance and free parking!

Position Summary
This dynamic role blends reception responsibilities with essential program support, creating an
opportunity to contribute to a fast-paced, collaborative office environment. As the first point of
contact for visitors and clients, you will provide exceptional customer service, manage phone calls,
and warmly greet guests in a professional manner. Additionally, you will assist with administrative
tasks, support various agency programs, and help ensure the smooth operation of office activities.

Fluency in Punjabi and/or Hindi is required.

The Office Administrator will report directly to the Manager of Operations. This full-time position is
based in Brampton, ON, and requires in-person attendance.

Responsibilities

Reception:
• Greet visitors, determine their needs, and direct them to the appropriate staff.
• Answer calls, assess their purpose, and forward as needed.
• Ensure the reception area is tidy and monitor materials (e.g., magazines, TV clips).
• Assist with client fee collection and maintain records.
• Manage incoming and outgoing mail/packages.
• Provide reception coverage at satellite offices as needed.
• Train and support volunteers in reception duties.

Administrative Support to Clients & Contacts

• Assist clients with online registration and appointment bookings.
• Respond to inquiries and connect clients to relevant staff.
• Process referrals and confirm enrollment status with referring agencies.
• Create and maintain client files.
• Support the Connect Clinic with registrations and evaluations.
• Assist with client databases and backup program administrators.
• Perform general tasks: photocopying, scanning, filing, mailing, etc.
• Manage petty cash, transit fares, incentive cards, and tablets.
• Assist with fee payments, banking deposits, and cheque requisitions.
• Provide administrative support to management.
• Set up AV equipment for meetings.
• Assist with maintaining an orderly and welcoming office environment.
• Participate in agency fundraising activities as deemed appropriate and necessary by Senior
Management.
• Attend required agency activities and meetings.
• Perform other duties as assigned.

Qualifications

• College diploma in related discipline or equivalent experience.
• Must possess 2 + years of office related experience.
• Strong communication skills, ability to deal tactfully with employees, visitors and customers.
• Working knowledge pertaining to modern office methods and procedures, equipment and filing
systems.
• Exceptional organizational skills with ability to meet deadlines and manage multiple priorities.
• Enthusiastic, warm and friendly personality, with a demonstrated client-service orientation.
• Ability to de-escalate conflict and support clients experiencing challenging situations
• Independent and self-directed with the capability to operate with minimal direct supervision.
• Detail oriented with ability to check documents for accuracy.
• Excellent computer skills in MS Office Suite and database applications.
• A satisfactory Vulnerable Sector Criminal Records check.

How to apply:

Interested candidates are invited to submit a resume and cover letter detailing their qualifications
and interest in the position to Humanresources@cfspd.com. The posting will remain open until
filled.

We will make reasonable accommodations to enable applicants with disabilities to participate in
the recruitment process upon request to Humanresources@cfspd.com

Catholic Family Services of Peel-Dufferin is an equal opportunity employer. We celebrate diversity
and are committed to creating an inclusive environment for our employees.

We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only
contact those selected for consideration